Reporting FileMaker Pro Cloud Hosting Services are Down

We are sorry you are experiencing trouble and we want to rectify the situation as quickly as possible.
In order for us to do that, please provide the following information so we can investigate and repair any issues in a timely manner:

1) The email address you have registered with us

2) The hostname of the server your databases are on (i.e. n316.fmphost.com)

3) A detailed description of the issue and how you are trying to connect to your databases (FileMaker Pro, FileMaker Go, a web browser, or some other manner)

Having this information upfront will streamline the recovery process as we don't need to spend additional time requesting it of you.
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