Knowledgebase

We are sorry to see you go. Here is everything you need to know about the cancellation process.

Before you cancel — save your data

• Download your databases: Log in to your backup destination (Dropbox, Google Drive, SFTP, or Nextcloud) and download your .fmp12 files. You have access to all 7 nightly backups.
• Export any data you need in other formats: If you need your data in a CSV or other format, export it from FileMaker Pro before your account closes.

How to cancel

Submit a cancellation request through your FMPHost account dashboard or open a support ticket. Your account will remain active through the end of your current billing period.

What happens after cancellation

• Your server and all hosted databases are removed from our systems after your account closes
• Backups stored on third-party destinations (Dropbox, Google Drive, etc.) remain in your account — we do not delete files stored on services you own

Is there something we can fix first?

Many cancellations happen because of an issue that has a solution we have not had a chance to suggest. If price, performance, stability, or anything else is driving the decision, please reach out before cancelling — a quick call at (888) 520-8291 is often all it takes. We would rather fix the problem than lose you as a customer.