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If your server is down or databases are showing as unavailable, here is a quick checklist to get things back online fast.
Step 1: Check your FMPHost dashboard
Log in to your FMPHost account. The dashboard shows your server's current status and gives you one-click restart options for common service failures.
Step 2: Try the Admin Console
Visit https://your-hostname.fmphost.com:16000/admin-console. If it loads, your server is running but individual databases may have closed unexpectedly — you can re-open them from there.
Common symptoms and fixes
| What you see | Likely cause | Fix |
|---|---|---|
| "Database not available" | Database closed unexpectedly | Re-open it in the Admin Console |
| 503 error in WebDirect | Web Publishing Engine (WPE) crashed | Restart WPE from the dashboard or Admin Console |
| Admin Console won't load | FileMaker Server service stopped | Use the service restart in your dashboard |
| Everything is down | Server instance issue | Use the full reboot option in your dashboard |
Our monitoring catches most outages automatically
FMPHost monitors your server around the clock and restarts common services without any action on your part. If you are seeing a repeated pattern of outages, please open a support ticket — we want to find and fix the root cause, not just keep restarting.